Get the help you need to thrive

In the comfort of your own home

with our mobile counselling service

man sitting on chair covering his eyes

some of the common situations we work with include

Anxiety

Burnout Prevention

High Pressure Environments

Vicarious Trauma


Burnout Recovery

Self Sabotage

Communication Skills

Conflict Management

Neurodiverse Workers

Domestic and Family Violence

Grief and Loss

Life Event Adjustment

Illness and Disability

Childhood Trauma

LGBTQIA+ Support

Trauma Awareness

Totally Mobile

Our mobile counselling service allows you to get counselling and support services where you feel most comfortable.


When you book your session, ensure that you have a quiet space you can speak freely.



If home isn’t a good place for you to do that, we can also arrange to meet for coffee, or a local library.

empty road between brown fields with green trees

at reflex, we do one thing well, and that’s

helping people thrive in the face of adversity.

We’ve been doing it for five years now, with services throughout Newcastle, the Hunter Valley, and the Central Coast.

As a charity that specialises in trauma counselling and recovery, no trouble is too complex or daunting, and no client is beyond hope. Trauma doesn’t hold back, so neither do we.

Our techniques are honed by the latest research, and the outcomes we achieve with our clients.


Our Fees

Every paid session helps us bring services to people

who don’t have the resources to get the help they need.

Frequently Asked Questions

What type of payment do you take?

We accept payment via cash, card, and direct deposit.

If you require change, please inform us ahead of time so our counsellor knows how much to bring with them.

What if I don’t have a place to chat privately?

If you don’t have a place in your home you can chat privately, we can meet people in local community spaces, libraries, parks, and cafes.

What sort of space do you need?

For counselling services, we require a quiet, private space without others present. The lounge room or a study is ideal. We do not see clients in bedrooms.

Can I use the NDIS to fund my services?

If your NDIS is Plan Managed, we can issue an invoice to your plan manager and get paid through the NDIS.

Our rates are in line with the current NDIS price guide for Counselling Services.

Are your services covered by Medicare?

No, Medicare does not cover services provided by counsellors.

What’s your cancellation policy?

We require 24 hours notice for any cancellations or changes to your appointment.

If we do not receive notice of your cancellation, we will charge you our regular fee.

What if I need an emergency appointment?

If you need an emergency appointment, and there isn’t any time open in our booking service, please feel free to use the form below and we’ll get back to you as soon as we can. If you or a loved one are currently at risk, please contact emergency services on 000.

Let’s keep in touch

You can be the first to find out the latest news about what we’re up to