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The Knights send-off incident at wallsend

Support for witnesses

If you were at the Knights send-off and have been affected by what happened, free short-term counselling support is available.

Get support now
Learn about navigating the aftermath
Support the Community
Hi. We're Reflex.

When something happens,
Reflex shows up.

The aftermath of a traumatic event can shape what happens next.

The right support at the right time can help people make sense of what’s happened, find their footing and start moving forward.

We connect people with the support they need, when they need it.

Trauma doesn’t hold back.
Neither should the response to it.

Let’s make sure no one falls through the cracks.

Reflex is a Newcastle-based charity providing fast, flexible support to people and communities in the aftermath of traumatic events.

We bring together clinical expertise, lived experience, and frontline care to provide practical support when people need it most.

No waitlists. No GP referrals. No hoops to jump through.

Here's how we help.

Aftermath Support

Our trauma specialists support people in the immediate aftermath of traumatic events and help them understand what’s happening, find the right support and work out what comes next.

We’re not a mental health crisis line.
But if you’ve just been through something hard, we’re the next call you make.

Trauma Counselling

Usually, the aftermath lasts longer than the event.

Our counsellors provide trauma-informed support in a way that works for you in your own space, at your own pace.

Whether you're dealing with the effects of something that's happened or facing a major change in your life, you don't have to figure it out alone.
Counselling

Business Support

When something happens at work, your people need more than a generic EAP number.

We provide local counselling, coaching and training to help businesses respond well to difficult situations and support their people before a problem becomes a crisis.
Business Support

Resources

Good information shouldn't be hard to find.

Louder Than Words provides practical resources and educational guides about trauma, healing, community care and mental health.
Louder than Words

Need some help?

Has something happened and you’re not sure what to do next?
Are you having a hard time with what’s happened, or with what’s happening now?

You don’t need to work it out before you contact us.

Whether you need support in the aftermath of a traumatic event or ongoing counselling, we can help you work out what you need and where to start.
Get Support

We know that showing up matters.

The people we've helped tell the story better than we can. Here's what they have to say about their experience with Reflex.
“Reflex was there for me when I needed them the most.
I don’t know where I would be without their help.”
"Reflex was there for us every step of the way, providing support and guidance to ensure everyone stayed safe and well."
Beautiful woman using laptop and talking on mobile phone in workplace sitting at desk smiling speaking and looking at screen. Communication and job concept.
“Reflex is the kind of organisation that makes you feel like you're part of a community.
They really care about their clients, and it shows in everything they do.”
Photographs used are representative of our client base to protect client privacy.

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Help us keep showing up.

Reflex is a small local charity doing specialist work when our community needs it most.
We rely on our community to help us keep responding quickly, supporting more people, and staying available when something happens.

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Warm fuzzies don’t pay the bills. We checked.

Money does, though.

Every dollar helps us keep our team moving, our services running, and our response fast.

You help us show up.
We'll do the rest.
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Whether you need support, have a question, or just aren't sure where to start, send us a message.

A real person will read it and get back to your as soon as we can.
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Reflex Social Services LTD
ABN - 29 608 393 353
E: hello@reflex.org.au
We operate primarily on Awabakal land, and across the unceded lands of many First Nations peoples.

We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as
the first inhabitants and the custodians of the lands where we live and work.

We pay our respects to Elders past and present.
Sovereignty has never been ceded.
It always was and always will be Aboriginal land.
ACNC Registered Charity